Support

Email [email protected] with your store's myshopify.com address and what you're seeing. Screenshots help. We reply on business days.

Quick fixes

• The Get the app button or opt-in card doesn't show. In your Shopify admin, open ReApp, then Home. Follow the step to switch on the ReApp app embed in your theme editor and save the theme. The button shows on phones only.
• A campaign reached fewer devices than expected. Devices that turned off notifications or uninstalled the browser are removed automatically, so the count drops over time.
• iPhone customers don't get notifications. On iPhone, customers must add your store to the Home Screen and open it from there before they can allow notifications. This needs iOS 16.4 or later.
• Sending paused. Your plan's monthly allowance is used up. It resets at the start of each month (UTC), or you can upgrade from the Plans page.

Data requests

To ask about or delete personal data, see our privacy policy or email us.